Here are some things you can expect to see when you return to the office:

• Significantly increased cleaning frequency, including workstations, high touch surfaces, restrooms and common spaces.
• Prominent signage with clear guidance on maintaining physical distancing.
• Sanitization stations with hand sanitizer, gloves and cleaning wipes available in common and high traffic areas.
• Reduced capacity limits for conference room, elevators and common spaces.
• Fitness centers will remain closed.
• Shuttle services will be temporarily unavailable (Twin Cities campuses).

In addition, we are asking team members to wear masks in areas where physical distancing cannot be attained, such as in break rooms and printing stations, hallways, elevators, restrooms, parking lots, cafeterias and coffee shops.

We have launched ProtectWell™, a confidential symptom-checking app that provides a guided experience each day to confirm you and your colleagues remain healthy enough to work in the office. Employees will receive an email invitation to download the app and register prior to returning to the office.

Learn more about ProtectWell

To limit the spread of COVID-19 and lower its impact in the workplace, and in alignment with the Centers for Disease Control and Prevention (CDC) guidelines, UHG strongly recommends visitors be limited to individuals whose in-person presence is critical to complete business that cannot be accomplished remotely. 

Learn more

Now more than ever, we can all use a little help. Access these resources when you need information and support related to your health and well-being.

For general health questions, call Health Care Advisor at 800-357-1371 (U.S. employees only).

For confidential access to experts who can assist with wellbeing and family support services, contact the appropriate Employee Assistance Plan (EAP) as outlined below.

U.S. employees eligible for the following benefits:

UnitedHealth Group
866-781-6396
www.liveandworkwell.com (guest access code: United)

Optum360
866-781-6396
www.liveandworkwell.com (guest access code: Optum360)

OptumCare
866-781-6396
www.liveandworkwell.com (guest access code: OptumCare)

Optum Partner Services
888-887-4114

Puerto Rico employees:

866-229-2572 or 758 98011 or +54 11 4706 0527
www.livewell.optum.com (username/access code: uhgglobal)

Global employees:

Contact your Human Capital or Human Resources leader to inquire about available benefits. If you need immediate support, the Optum Free Emotional Support Line is available 24 hours a day, seven days a week, visit the link below for contact information.

United Kingdom
www.livewell.optum.com (username/access code: uhg)

Ireland
www.livewell.optum.com (username/access code: uhg2020)

Canada
www.livewell.optum.com (username/access code: uhg)

India
www.livewell.optum.com (username/access code: uhgisindia)

Philippines
www.livewell.optum.com (username/access code: ogsphl)

All other countries
www.livewell.optum.com (username/access code: uhg2020)

Have you received a Force Majeure notice from a supplier? These are notifications letting you know that due to unforeseeable circumstances the supplier is unable to fulfil their contractual obligations.

If you have received a Force Majeure notice or have questions, please email: force_majeure_notices@optum.com

We want you to feel supported and confident about your return the office. Learn more about ProtectWell, how we are keeping our facilities safe and our well-being resources.

Learn More.

If you are enrolled in a company-sponsored medical plan, please be aware of the following modifications:

COVID-19 Testing Coverage

COVID-19 testing, related visits and treatment will be covered without a deductible, copay or coinsurance.

Telehealth & Virtual Visits

You do not have to pay a deductible, copay or coinsurance if you receive care via telehealth services or virtual visits.   

Prescription Refills

You may request one early prescription refill through your current pharmacy. If you’re enrolled in either a Health Savings Account (HSA) or Health Care Flexible Spending Account (FSA), you can use these funds to purchase eligible over-the-counter medication.

To learn more about these medical plan changes, refer to the COVID-19 Benefits FAQ.